Política de reembolso

Order Changes & Cancellations During the Holiday Season

The holiday season brings a high volume of orders, and while we work hard to fulfill your needs, changes or cancellations may not always be possible once an order is placed. We ask for your patience and understanding during this busy time.

Return & Refund Policy

Used Wet Line & Accessory Items

For the health and safety of all our customers, we cannot accept returns or exchanges for items from our Wet Line or Accessory Line once they have been opened, used, or worn. This policy is in place to comply with regional health and safety regulations and to ensure the integrity of our products. We appreciate your understanding.

Unused Wet Line & Accessory Items

If you need to return unused items from our Wet Line or Accessory Line, you may do so within 7 days of receiving the product. However, please note the following:

• Wholesale returns will be subject to a 25% restocking fee, automatically deducted from your refund.
• Return shipping costs are the customer’s responsibility.

Return Shipping Address:

Particular Brands LLC
2700 Louis Henna Blvd
Round Rock, TX 78664

Once your return is received and inspected, we will issue a refund.

Damaged Products

We want you to be completely satisfied with your order. If any item is damaged or defective (including container damage, product defects, or labeling issues), we will gladly replace or refund the item. To expedite the process:

• Contact us within 48 hours for online orders.
• For wholesale orders, please contact us within 72 hours.

Please provide clear photos of the damaged item to help us resolve the issue efficiently.

Submit claims to: info@organski.com

Missing Products

If an item is missing from your order, please reach out to us within:

• 48 hours for online orders.
• 72 hours for wholesale orders.

We will send out the missing item at no extra shipping cost. To ensure accuracy, we require photos of the entire shipment, including the box (for online orders) or pallets (for wholesale orders), to cross-check with our system.

Submit your claim with the required photos to: info@organski.com

Refund Process

Refunds will be processed once returned items are inspected at our facility. We will notify you once your refund has been issued.

Chargebacks

Chargebacks are taken seriously and may result in the customer being added to our no-sell list. We encourage you to contact us first to resolve any issues, as we can often find a resolution without the need for a chargeback.

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Commitment to Quality Customer Service

At Particular Brands, your satisfaction is our priority. If you experience any issues with your order, please don’t hesitate to contact us directly. We’re here to help and will work closely with you to resolve any concerns as quickly as possible.

To protect against fraudulent claims, we photograph and document all orders prior to shipment.

For inquiries or to submit a claim, please email: info@organski.com

Thank you for choosing Particular Brands! We are here to ensure that your shopping experience is smooth, safe, and enjoyable.